Customer Service Team Lead

5 days ago

Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 10,00,000 - ₹ 15,00,000
Team Lead Role Summary:

We are seeking a seasoned Team Lead to oversee a high-performing team of customer service agents. As a Team Lead, you will be responsible for guiding and developing your team members to deliver exceptional customer experiences.

About the Role:
In this challenging and rewarding role, you will direct a team of 10 or more agents, providing input on hiring, discipline, discharge, and payroll documentation. You will also identify, prioritize, and coach agent development areas, document account resolutions, and maintain up-to-date product knowledge.

Key Responsibilities:
  • Directly manage a team of customer service agents
  • Provide coaching and development opportunities for team members
  • Maintain target levels of performance required by clients
  • Stay up-to-date with product knowledge and procedural changes

Requirements:
  • Consistent attendance and punctuality
  • Strong English communication skills (written and verbal)
  • Previous experience in a similar role in the BPO industry
  • Experience as a mentor or team lead
  • Able to exceed KPIs and achieve targets

What We Offer:
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • The chance to work with a leading provider of customer experience solutions

  • Customer Service Team Lead

    4 days ago

    Bengaluru, Karnataka, India Westbury Kommerce Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position Title:Customer Service Team LeadEducation:Graduate / PostgraduateExperience: 10 yearsLocation:BengaluruRole DescriptionResponsible for leading the customer support team, driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive work...

  • Customer Service Team Lead

    7 days ago

    Bengaluru, Karnataka, India Westbury Kommerce Full time

    Job DescriptionPosition Title: Customer ServiceEducation: Graduate / PostgraduateExperience: 10 yearsLocation: BengaluruRole DescriptionResponsible for leading the customer support team, driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive work...

  • Customer Service Team Lead

    21 hours ago

    Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 14,52,210 - ₹ 17,55,926

    Customer Service LeadershipThis is an exciting opportunity to lead a team of professionals in delivering exceptional customer service and driving business growth.

  • Customer Service Team Lead

    6 days ago

    Bengaluru, Karnataka, India Westbury Kommerce Full time

    Position Title: Customer Service Education: Graduate / Postgraduate Experience : 10 years Location: Bengaluru Role Description Responsible for leading the customer support team, driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive work...

  • Customer Service Team Lead

    7 days ago

    Bengaluru, Karnataka, India Westbury Kommerce Full time

    Position Title: Customer ServiceEducation: Graduate / Postgraduate Experience: 10 yearsLocation: Bengaluru Role DescriptionResponsible for leading the customer support team, driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive work...

  • Customer Service Team Lead

    1 day ago

    Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 30,00,000 - ₹ 50,00,000

    Job SummaryThe Customer Service Team Lead will oversee a 24/7 customer support center, ensuring seamless coordination across all divisions.Key ResponsibilitiesLead and manage a team handling complaints, roadside assistance, escalations, and general inquiries.Monitor team performance using KPIs (response time, resolution rate, CSAT) and drive continuous...

  • Lead Customer Service Team

    2 days ago

    Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 18,00,000 - ₹ 22,20,000

    Customer Service Supervisor JobWe are seeking an experienced and skilled Customer Service Supervisor to lead a team of professionals in providing exceptional customer service.About the RoleManage a team of customer service representatives to ensure timely and efficient resolution of customer inquiries and issues.Analyze and identify areas for process...

  • Customer Service Team Lead

    22 hours ago

    Bengaluru, Karnataka, India beBeeMentor Full time ₹ 9,00,000 - ₹ 12,00,000

    **Job Title:** Service Delivery Manager">As a Service Delivery Manager, you will be responsible for leading a team of professionals in delivering exceptional customer service. You will manage the day-to-day activities of the team, ensuring that all tasks are completed to the highest standards.">">Key Responsibilities:">">Manage and motivate a team of...

  • Customer Service Team Lead

    7 days ago

    Bengaluru, Karnataka, India IGP Full time

    We are seeking a proactive and experienced Team Lead to manage our BLENDED PROCESS. The ideal candidate will oversee day-to-day operations, ensure high service levels, coach team members, and drive process improvements to enhance customer satisfaction.Key Responsibilities:Monitor daily volumes, response times, and customer satisfaction metrics (CSAT, FCR,...

  • Customer Service Team Lead

    4 days ago

    Bengaluru, Karnataka, India Trustpaisa Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    JOB DESCRIPTION:Customer Support Team LeadCOMPANY PROFILE:Flexidigital Tech India Private Limited is part of the Fingular Group and operates in India's digital lending space under the brand name TrustPaisa).JOB SUMMARY:We are looking for a proactive and experienced Customer Support Team Leadto oversee and guide our customer care team. In this role, you will...