Customer Service Team Lead

5 days ago

Bengaluru, Karnataka, India beBeeLeadership Full time
Job Title

Team Leader, Customer Service

About the Role

This is a leadership position that involves overseeing customer service teams. The ideal candidate will have experience in order management and quality assurance.

Responsibilities
  • Supervise customer service staff and ensure that they are meeting their targets.
  • Identify and solve complex problems that impact the functioning of the team.
  • Lead projects within the team to achieve objectives and improve performance.
  • Develop and implement process improvement plans to enhance customer satisfaction.
  • Maintain accurate records and reports to track team performance.
Requirements
  • Bachelor's degree in any field.
  • At least 5 years of experience in order management and quality assurance.
  • Proven track record of leadership and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Able to work under pressure and meet deadlines.
Benefits

This role offers a competitive salary and benefits package, including opportunities for professional growth and development.

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