
Technical Product Support Specialist
19 hours ago
The ideal candidate will possess strong technical skills and be able to provide exceptional support to internal clients. The successful applicant will be responsible for ensuring the smooth operation of access control and CCTV systems, as well as providing technical assistance on system configuration.
This role requires a high level of technical knowledge, excellent problem-solving skills, and the ability to work independently in a fast-paced environment.
Key Responsibilities:- Technical Product Support:
- Configure, monitor, and maintain software and hardware for access control and CCTV systems.
- Diagnose and troubleshoot software and hardware issues.
- Provide remote support to internal clients.
- Application Server Support:
- Install and configure security system applications on servers.
- Monitor application services hosted on servers.
- Other Responsibilities:
- Respond timely and professionally to emergency service calls.
- Participate in departmental meetings.
- Report to senior management.
- Knowledge of Access Control and CCTV Systems:
- Familiarity with CCURE 9000 and CCURE GO software.
- Experience with enterprise CCTV systems like Intellicene and Genetec video solutions.
- Additional Requirements:
- Excellent problem-solving skills and analytical thinking.
- Technical troubleshooting and reverse engineering skills.
- Windows Server Operating System experience.
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