Technical Support Specialist

3 days ago

Thāne, Maharashtra, India beBeeSupport Full time ₹ 12,00,000 - ₹ 20,25,000

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support to customers, troubleshooting complex issues and developing creative solutions.

About the Role

This is an exciting opportunity for a detail-oriented individual with excellent communication skills to take on a challenging role in a dynamic environment. As a Technical Support Specialist, you will work closely with cross-functional teams to resolve technical cases, provide input on process improvements and develop a deep understanding of our products and services.

Key Responsibilities

  • Provide technical support to customers via various channels including phone, email and chat.
  • Troubleshoot complex technical issues and develop creative solutions to resolve customer queries.
  • Collaborate with internal stakeholders to identify and implement process improvements.
  • Stay up-to-date with new technologies and product developments to enhance your knowledge and skills.

Requirements

  • Bachelor's degree in Computer Science or related field (or equivalent degree and experience).
  • 2+ years of experience in a customer-facing technical support role.
  • Excellent communication and problem-solving skills.

Preferred Qualifications

  • Ability to comprehend server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting.
  • Knowledge of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST.
  • Experience with troubleshooting tools such as Wireshark and Traceroute.

Benefits

We offer a competitive salary package, comprehensive benefits and opportunities for professional growth and development.

About Us

We are a leading provider of technology solutions, dedicated to delivering innovative products and exceptional customer service.

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