Technical Support Specialist

3 days ago

Thāne, Maharashtra, India beBeeNetwork Full time ₹ 15,00,000 - ₹ 20,10,000

We are seeking an exceptional Technical Support Specialist to deliver top-notch post-sales support and technical expertise to our customers.

Key Responsibilities
  • Provide technical assistance and guidance to customers and partners on product configuration, performance, and troubleshooting.
  • Diligently diagnose, isolate, and resolve complex technical issues while collaborating with cross-functional teams to ensure seamless fixes.
  • Maintain exceptionally high levels of customer satisfaction and engagement through proactive communication and issue resolution.
  • Leverage diagnostic tools, scripts, and lab environments to replicate and resolve technical issues efficiently.
  • Contribute to the development of comprehensive technical documentation, knowledge bases, and troubleshooting guides.
  • Collaborate closely with cross-functional teams to deliver a world-class customer experience.
  • Serve as a voice of the customer internally by sharing valuable insights and feedback.
Requirements
  • 5+ years of experience in a technical support or customer-facing engineering role with a strong background in B2B SaaS and network security concepts.
  • Deep expertise in switches, routers, and networking fundamentals, with certifications preferred such as CCNA, JNCIE, or higher.
  • A working knowledge of Linux, VMware ESXi, and firewalls, as well as familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices.
  • An empathetic communicator with a passion for customer success and ability to manage multiple issues and tasks in a fast-paced environment.

This is an exciting opportunity to join a company at the forefront of cybersecurity and network visibility, working remotely with a talented global team.

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