Technical Support Specialist

2 days ago

Thāne, Maharashtra, India beBeeService Full time ₹ 5,50,000 - ₹ 8,50,000

Job Title: Technical Support Specialist

Location:

Coimbatore / Tirupur, India

Job Summary:

We are seeking a skilled technical support specialist with 2 years of experience to provide high-quality service support for computer systems and large format printing solutions.

  • Install, configure, and maintain Epson Large Format Printers at customer locations.
  • Provide on-site troubleshooting, repair, and maintenance of large format printers and computer systems.
  • Diagnose printer faults, perform preventive maintenance, and resolve technical issues related to printing systems and peripherals.
  • Troubleshoot and repair computer hardware, software, networking issues for business customers.
  • Perform calibration, alignment, and test prints to ensure optimal printer performance.
Key Responsibilities:
  • Maintain detailed service reports after each service visit.
  • Coordinate with technical support teams and Epson service engineers for complex troubleshooting.
  • Manage spare parts inventory and request replacements when needed.
  • Provide technical guidance and training to customers on proper usage and maintenance of printers and computer systems.
  • Ensure timely service response and achieve defined service KPIs.
  • Support customer escalations and follow up to ensure issue resolution and customer satisfaction.
Qualifications:
  • Bachelor's Degree in Electronics, Mechanical, Computer Science, or related fields is preferred.
  • Minimum 2 years of experience in service and maintenance of computers, printers, or large technical equipment.
  • Good understanding of networking, computer hardware, operating systems, and printer drivers.
  • Strong problem-solving skills with the ability to work independently in the field.
  • Willingness to travel frequently within Coimbatore & Tirupur region.

The ideal candidate will possess excellent communication and interpersonal skills, be able to work well under pressure, and have a strong passion for delivering exceptional customer service.

Benefits:

This role offers a competitive salary, opportunities for career growth and professional development, and a dynamic work environment that values teamwork and innovation.

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