Technical Support Specialist

6 hours ago

Thāne, Maharashtra, India beBeeTechnical Full time US$ 1,20,000 - US$ 1,40,000
Job Title:

A Technical Support Specialist Role

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We are seeking a skilled and experienced technical support specialist to join our team. As a technical support specialist, you will play a critical role in providing top-notch support to our clients and internal teams.

The ideal candidate will have a strong understanding of technology and be able to troubleshoot complex technical issues with minimal support from the development team. You will also be responsible for communicating and coordinating feedback and inputs to the development team, ensuring seamless collaboration and issue resolution.

In addition to your technical skills, you will need to possess excellent interpersonal skills and good written and verbal communication. A bachelor's degree in Computer Science or Information Technology is required, as well as experience with tech support for web-based business applications and mobile interfaces.

Key Responsibilities:

  • Provide timely and effective technical support to internal and external users, including customer service teams, clients, and partners.

  • Communicate and coordinate feedback and inputs to the development team, ensuring seamless collaboration and issue resolution.

  • Assist the QA lead with quality assurance activities, ensuring high standards of product excellence.

  • Troubleshoot complex technical issues with minimal support from the development team, utilizing strong problem-solving skills.

  • Collaborate with internal and external customers to quickly identify and resolve issues, providing workarounds when necessary.

  • Provide timely and accurate customer feedback, ensuring continuous improvement.

  • Follow up with clients to ensure issues are fully resolved, maintaining excellent customer satisfaction.

  • Support the roll-out of new applications, ensuring smooth operational processes.

  • Develop procedural documentation to support customers, promoting self-sufficiency.

  • Manage multiple cases simultaneously, prioritizing tasks effectively.

  • Test and evaluate new releases, identifying areas for improvement.

  • Pose innovative solutions to enhance operational efficiency, driving process improvements.

Requirements:

  • Bachelor's degree in Computer Science or Information Technology.

  • Ability to work during US hours (9 am to 6 pm Central Time).

  • Experience with tech support for web-based business applications and mobile interfaces.

  • Working knowledge of Linux, Java, JavaScript (React), MySQL, AWS.

  • Proficiency in browser-based debugging, JSON format, REST APIs, database queries, and logs.

  • Experience with remote desktop applications and help desk software.

  • Experience with ticket management tools like Clickup, Jira, Trello.

  • Experience with texting and communication-based applications is a plus.

  • Certifications in Linux, Java, Web Development, AWS are desirable but not required.

  • Experience with AI tools for day-to-day tasks.

  • Development mindset to scale into a developer with minimal training.

  • Attention to detail and excellent problem-solving skills.

  • Excellent interpersonal skills and good written and verbal communication.

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