Technical Support Specialist

1 day ago

Thāne, Maharashtra, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

Job Summary

We are seeking a highly skilled professional to provide exceptional customer service as a technical support specialist.

Key Highlights:

  • Excellent Communication Skills – Ability to interact professionally and clearly with users across all levels.
  • IT Support Experience – Exposure to troubleshooting, ticketing systems, and resolving technical issues.

Responsibilities:

  • Provide first-line technical support to end-users in a courteous and professional manner.
  • Log all user service tickets in ITSM systems with complete and accurate information.
  • Troubleshoot and resolve IT-related incidents and service requests.
  • Manage customer inquiries and ensure timely resolution.
  • Perform scheduled reporting (daily/weekly/monthly).
  • Submit knowledge base article updates for new and existing issues.
  • Own and drive user issues to resolution.

Required Skills:

  • Excellent communication skills – both verbal and written.
  • Strong problem-solving and analytical abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Customer-focused mindset with a commitment to service excellence.
  • Familiarity with ITSM tools and ticketing systems (preferred but not mandatory).

Benefits:

  • Opportunity to work in a dynamic environment with a team of experienced professionals.
  • Chance to develop and enhance technical and soft skills.
  • Flexible working hours and opportunities for growth and career advancement.

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