Technical Expert for Product Support

24 hours ago


Thāne, Maharashtra, India beBeeProblemSolver Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Technical Support Engineer

A key contact for customers on support issues and product queries, the Technical Support Engineer works with a variety of customers to troubleshoot technical problems.

Using strong customer focus and continuous learning across our technology stack, this role delivers timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. It also contributes to the internal knowledge base.

Collaborating closely with engineering teams daily, the Technical Support Engineer identifies root causes and owns technical issues through to resolution.

The ideal candidate has minimum experience of 1-3 years in product support interacting with English-speaking customers over calls, emails, and chat, and is proficient with technical problem-solving methodologies.



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