Expert Technical Support Professional

14 hours ago

Thāne, Maharashtra, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000
Technical Support Specialist - User Experience Expert

Elevate the user experience for thousands of enterprise customers with your expertise.

We seek a seasoned Technical Support Specialist who transforms user experience into excellence. If you're passionate about debugging, driven by clean code, and thrive in a global SaaS platform environment, this role is tailored for you.

Key Responsibilities:

  • Resolve complex technical issues, clarify unexpected behaviors, and respond with precision across various channels.
  • Dive deep into the ServiceNow platform using logs, dev tools, and your expertise to find answers.
  • Collaborate with global teams to continuously enhance product usability and performance.
  • Bring clarity to complexity – whether it's a tricky AJAX call or a UI glitch, you'll untangle the knots.

Requirements:

  • Must-Have:
    • 2+ years of experience with ServiceNow (Support, Implementation, or Development)
    • Knowledge of AngularJS, AJAX, JavaScript, HTML/CSS, XML
    • Basic grasp of OOP principles & SQL
    • Solid debugging chops – logs, root cause analysis, platform performance
    • Excellent communication – both spoken and written
    • Bachelor's degree in Computer Science or equivalent experience
  • Nice-to-Have:
    • Hands-on with ServiceNow UI Components (Client Scripts, UI Policies, Portals, UI Builder)
    • Familiarity with Virtual Agent, Configurable Workspaces
    • Experience in SaaS or Web App Support
    • Knowledge of Incident Management, Knowledge Base, and Escalation Flows

About Us:

This is an exciting opportunity to join our team as a Technical Support Specialist. With a focus on delivering exceptional user experiences, we empower our customers to succeed. Our ideal candidate will possess strong problem-solving skills, be able to communicate effectively, and have a passion for continuous learning.

What We Offer:

A dynamic work environment with opportunities for growth and development. As a valued member of our team, you will receive comprehensive training, competitive compensation, and a range of benefits.

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