
Technical Support Expert
2 weeks ago
**Job Overview:**
We are seeking a highly motivated and customer-focused individual to join our team as a technical support expert.
- Provide technical troubleshooting over the phone for clients globally, ensuring timely resolutions and excellent customer satisfaction.
- Handle basic technical assistance calls related to telecom, VoIP, networking and communications, utilizing strong problem-solving skills and product knowledge.
The ideal candidate will possess basic networking knowledge and intermediate computer skills, with a passion for delivering exceptional customer experiences.
**Key Requirements:
- Education: A Bachelor's or Master's degree in a relevant field is preferred.
- Experience: Candidates with fresher or experienced backgrounds in BPO and service industry roles are encouraged to apply.
- Excellent verbal and written English communication skills are essential for this position.
- The ability to work night shifts and rotational shifts is a must, demonstrating flexibility and adaptability.
- Good computer skills, including MS Office, email, and CRM tools, are required for success in this role.
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