IT Onboarding Specialist

5 days ago

Bhavnagar, Gujarat, India beBeeImplementation Full time ₹ 19,91,661 - ₹ 25,15,554

We are seeking a Technical Implementation Engineer to lead the onboarding and technical enablement of enterprise customers across multiple Qualys cybersecurity products, including VMDR, CSAM, Patch Management, Policy Compliance, WAS, and Enterprise TruRisk Management.

Key Responsibilities
  • Lead end-to-end onboarding for enterprise customers on multiple Qualys Cyber Security products
  • Conduct kickoff sessions, product walkthroughs, and configuration workshops tailored to customer needs.
  • Align solution deployment/configuration/optimisation with customer business goals, security policies, and compliance requirements.
  • Assist with the deployment and configuration of Qualys agents, sensors, connectors, and APIs across cloud, on-prem, and hybrid environments.
  • Support secure integration with AWS, Azure, GCP, OCI, and containerized platforms such as Kubernetes, Docker, and CRI-o.
  • Provide expertise in asset discovery, patch deployment, vulnerability scanning, and policy configuration.
  • Act as a trusted technical advisor throughout the implementation phase, ensuring successful adoption and long-term retention.
  • Educate and guide customers on platform capabilities, security use cases, and best practices.
  • Design and manage onboarding plans, training sessions, and success criteria tracking.
  • Partner with internal teams including Product Management, Support, and Engineering to resolve implementation challenges and shape future enhancements.
  • Collect feedback to inform product development and improve onboarding frameworks.

Required Qualifications

Experience & Technical Skills

  • 5+ years in customer-facing technical roles (e.g., onboarding, professional services, customer success, pre-sales, or support).
  • Hands-on experience in enterprise IT environments, with working knowledge of Windows, Linux, and basic networking concepts.
  • Exposure to cloud platforms (AWS, Azure, GCP, OCI)
  • Familiarity with cybersecurity principles, vulnerability management, compliance frameworks, and threat detection tools.

Tooling & Platform Knowledge

  • Ability to deploy and manage endpoint agents, connectors, and policy configurations across diverse systems.
  • Experience in working with security scanning tools, configuration baselines, patch rollouts, and dashboards.

Communication & Interpersonal Skills

  • Exceptional communication, presentation, and client engagement skills.
  • Proven ability to simplify complex topics for technical and non-technical stakeholders alike.

Mindset & Adaptability

  • Analytical thinker with problem-solving orientation.
  • Flexible working schedule, as role requires
  • Able to work independently and manage multiple onboarding projects simultaneously.
  • Collaborative and empathetic approach to building customer relationships.

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