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Regional Service Delivery and Growth Leader

1 month ago

Delhi, Delhi, India Vodafone Idea Limited Full time

Vodafone Idea Limited is a leading telecommunications service provider in India, with a strong commitment to delivering exceptional customer experiences and contributing to the country's digital transformation.

We are seeking an experienced Regional Service Delivery and Growth Leader to join our team. As a key member of our leadership team, you will be responsible for driving strategic initiatives, improving customer experience, and enhancing revenue growth across our region.

The ideal candidate will have a proven track record of leading high-performing teams, managing complex customer relationships, and driving business results in a fast-paced environment. You will be expected to develop and implement effective strategies to improve customer satisfaction, reduce churn, and increase revenue through upselling and cross-selling opportunities.

In addition to your technical skills and experience, you will possess excellent communication and interpersonal skills, with the ability to influence and negotiate effectively with stakeholders at all levels. You will be a natural leader, able to motivate and inspire your team to deliver exceptional results.

This role offers a competitive salary range of ₹35-55 lakhs per annum, depending on experience, as well as a comprehensive benefits package that includes medical insurance, retirement savings plan, and paid time off.

Key accountabilities include:

  • Developing and executing strategic plans to improve customer experience and drive revenue growth
  • Leading a high-performing team of customer service professionals to achieve exceptional results
  • Managing complex customer relationships to resolve issues and improve satisfaction
  • Driving upselling and cross-selling initiatives to increase revenue
  • Analyzing customer data to identify trends and areas for improvement

Core competencies required for this role include:

  • 12+ years of experience in leading customer service teams in a telecommunications or similar industry
  • Proven track record of meeting or exceeding customer satisfaction and revenue targets
  • Excellent communication, interpersonal, and influencing skills
  • Able to work in a fast-paced environment with multiple priorities and deadlines
  • Demonstrated ability to lead and manage high-performing teams