Luxury Service Leader
4 hours ago
Bastian Hospitality Pvt. Ltd seeks an experienced Luxury Service Leader to oversee the daily operations of the guest relations team.
Job SummaryThe Luxury Service Leader is responsible for ensuring every guest experiences impeccable service that aligns with Bastian Hospitality's luxury standards. This role requires a strong leader with excellent communication skills and a keen eye for detail.
Main Responsibilities- Supervision & Team Leadership: Lead, mentor, and supervise the guest relations team to ensure consistent delivery of luxury service standards.
- Guest Experience & VIP Management: Oversee the guest journey, from arrival to departure, ensuring each guest receives personalized and seamless service. Pay special attention to VIP and repeat guests, recognizing their preferences and creating bespoke experiences.
- Handling & Resolving Guest Issues: Act as the primary point of contact for escalated guest complaints or sensitive issues, resolving them with professionalism and discretion.
To be successful in this role, you should have:
- A Bachelor's degree in Hospitality Management, Business, or a related field.
- 4+ years of experience in guest relations within luxury hospitality, with at least 1-2 years in a supervisory role.
- Strong knowledge of luxury service standards and high-end guest expectations.
- Proficiency in CRM and reservation management systems.
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