Strategic Operations Leader for Retirement Services

3 hours ago


Delhi, Delhi, India ADP Full time
Job Overview
A highly strategic and operational leadership role is available for a Director within the Retirement Services team of ADP India portfolio. This role plays a vital part in driving business growth, enhancing client satisfaction, and fostering associate engagement. The ideal candidate will possess strong leadership skills, be able to manage multiple priorities, and have a proven track record of achieving results.

About the Role
The Director will oversee the day-to-day operations of key Retirement Services teams within the One SBS India portfolio. Key responsibilities include leading efforts to achieve world-class service and operational excellence, developing and implementing strategies to improve processes and services, and collaborating with stakeholders to drive business goals.

Salary Information
The estimated annual salary for this position is between ₹2,500,000 and ₹4,000,000 depending on experience and qualifications. This compensation package also includes additional benefits such as medical insurance, retirement plans, and paid time off.

Responsibilities
- Develop and lead day-to-day operations of key strategic Retirement Services teams within the One SBS India portfolio.
- Drive business growth by identifying opportunities for improvement and implementing strategies to enhance client satisfaction and associate engagement.
- Collaborate with stakeholders to develop and implement process improvements, ensuring seamless execution and delivery of services.
- Manage a team of leaders and frontline leaders, providing guidance and support to ensure team success.
- Ensure on-time delivery with best-in-class quality and productivity standards, supported by strong quality systems for reporting and evaluation.

Requirements
- 24+ months of experience in a current role or grade.
- Strong planning, organizational, and interpersonal skills.
- Excellent presentation skills, both verbal and written.
- Proven ability to manage multiple projects and relationships simultaneously.
- Demonstrated capability to lead operations in achieving client satisfaction, associate engagement, and performance management.
- Ability to work effectively in a matrix structure and as part of a team.
- Willingness to work in night shifts supporting US time zones.

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