Help Desk Manager
5 days ago
This role is part of our Integrated Facilities Management team, responsible for delivering exceptional help desk services to clients.
Key Responsibilities:- Optimize processes and requests by reporting to the facility manager and documenting complaints with detailed information.
- Assign a unique reference number to each request to identify the nature of issues and forward them to the relevant department.
- Monitor the progress of each request by coordinating with assigned personnel and tracking response times.
- Communicate with requestors to ensure task closure and provide feedback.
- Prepare daily, weekly, and monthly reports on call status and recurring calls.
- Support building engineers in conducting analyses and contribute to the monthly facilities report for clients.
- Collaborate with administrative staff to process invoices and manage contractors.
- Work closely with engineering and facilities departments to develop operational procedures.
- Ensure workplace safety by participating in health and safety reviews and identifying potential hazards.
Required Skills and Qualifications:
The ideal candidate should possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team. A strong analytical mindset and proficiency in software applications are also essential.
Benefits:
As a member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and professional development.
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