Help Desk Professional

8 hours ago

Mumbai, Maharashtra, India beBeeHelpdesk Full time ₹ 40,00,000 - ₹ 80,00,000
Job Title: Help Desk Professional

We are seeking a highly skilled and experienced professional to join our team in providing technical support and assistance to users.

Key Responsibilities:
  • Technical Support: Respond to user tickets related to hardware, software, and networking problems.
  • Installation & Configuration: Set up new systems, install applications, and configure peripherals.
  • Troubleshooting: Diagnose and resolve issues remotely or on-site.
  • Maintenance: Perform routine checks, updates, and repairs on IT equipment.
  • Documentation: Maintain logs of issues, solutions, and system configurations.
  • User Training: Educate users on new software, basic troubleshooting, and IT policies.
  • Security Compliance: Ensure systems adhere to security protocols and install antivirus software.

The ideal candidate will have:

  • Proven experience in desktop or technical support roles.
  • Familiarity with Windows, MacOS, and Linux environments.
  • Knowledge of office automation tools and computer peripherals.
  • Understanding of network security and antivirus programs.
  • Strong problem-solving and multitasking abilities.
  • Good communication and customer service skills.
Requirements:
  • 6 months to 3 years of experience in a similar role.

This is an exciting opportunity for professionals looking to grow their careers in technical support. As a member of our team, you will be responsible for ensuring the smooth operation of our IT systems and providing top-notch support to our users.

Benefits: Our organization offers a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

What We Offer: In addition to a rewarding career, we offer a range of benefits that make our team members' lives easier and more enjoyable.

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