Help Desk Technician

2 days ago

Mumbai, Maharashtra, India Insight Global Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Duration: 12-month contract with potential extensions

Location: Onsite 5 days/week in Mumbai, India (Monday-Friday) Hours: IST (Indian Standard Time) Day to Day:Insight Global's client is looking for a Level 1-2 Help Desk to join their IT Help Desk team within the printing services industry. You will be responsible for handling the general Level 1-2 help desk issues. You will be the first point of contact when an internal employee needs assistance.

You will handle tasks such as password resets, deskside services, software updates/installations, and remote troubleshooting for more complex operating system issues. Requirements:3 years of exp in help desk roles, or the equivalent2 years of experience Light Active Directory (password resets, group management, etc.)Windows 10/11General remote troubleshooting experience

Experience working with a ticketing system, preferably Jira Ability to handle 20 tickets/day

Good communication, positive attitude, high level of customer service Plusses:Experience with InTune & SCCMExperience in Customer Service roles

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