Help Desk Specialist

1 day ago


Mumbai, Maharashtra, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Help Desk Specialist

We are seeking a skilled Help Desk Specialist to provide exceptional technical support and assistance to our end-users. As a key member of our team, you will be responsible for troubleshooting hardware and software issues, diagnosing problems, and resolving them in a timely manner.

Key Responsibilities:
  • Troubleshoot hardware, software, and network issues via remote desktop tools, phone, or email.
  • Log, track, and resolve incidents and service requests in a timely manner.
  • Provide technical assistance with computer, printer, mobile device, operating system (Windows, macOS), software application, and network connectivity issues.
  • Handle user account setups, password resets, and manage access rights.
  • Evaluate complex issues and escalate them to higher-tier support teams or vendors when necessary.
  • Maintain detailed documentation of solutions, knowledge base articles, and support processes.
  • Communicate effectively with end-users, providing clear and concise information about the resolution process.
Required Skills and Qualifications:
  • Strong knowledge of Windows and macOS operating systems.
  • Experience troubleshooting hardware, software, and networking issues.
  • Familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk, Microsoft Remote Desktop).
  • Basic understanding of ITIL principles and incident management processes.
  • Excellent communication and interpersonal skills, both written and verbal.


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