
Help Desk Specialist
1 day ago
We are seeking a skilled Help Desk Specialist to provide exceptional technical support and assistance to our end-users. As a key member of our team, you will be responsible for troubleshooting hardware and software issues, diagnosing problems, and resolving them in a timely manner.
Key Responsibilities:- Troubleshoot hardware, software, and network issues via remote desktop tools, phone, or email.
- Log, track, and resolve incidents and service requests in a timely manner.
- Provide technical assistance with computer, printer, mobile device, operating system (Windows, macOS), software application, and network connectivity issues.
- Handle user account setups, password resets, and manage access rights.
- Evaluate complex issues and escalate them to higher-tier support teams or vendors when necessary.
- Maintain detailed documentation of solutions, knowledge base articles, and support processes.
- Communicate effectively with end-users, providing clear and concise information about the resolution process.
- Strong knowledge of Windows and macOS operating systems.
- Experience troubleshooting hardware, software, and networking issues.
- Familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk, Microsoft Remote Desktop).
- Basic understanding of ITIL principles and incident management processes.
- Excellent communication and interpersonal skills, both written and verbal.
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Help Desk Specialist
2 days ago
Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 10,00,000Job Title: Help Desk Specialist We're seeking a motivated and detail-oriented professional to assist in resolving technical issues for clients and internal users. Main Responsibilities:Provide first-level technical support via email, chat, or phone.Diagnose and troubleshoot software, hardware, and network problems.Assist in installing, configuring, and...
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Help Desk Operations Specialist
2 days ago
Navi Mumbai, Maharashtra, India beBeeTechnical Full time US$ 40,000 - US$ 80,000We are seeking a skilled professional to join our team as a Help Desk Executive in Andheri, India.Key ResponsibilitiesTech Support - Provide assistance to end-users via phone, email, and in-person to resolve technical issues efficiently.Troubleshooting - Troubleshoot hardware and software problems effectively and escalate complex issues when necessary.IT...
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Help Desk Manager
1 day ago
Mumbai, Maharashtra, India beBeeHelpDesk Full time ₹ 10,00,000 - ₹ 15,00,000Job Title: Help Desk ManagerThis role is part of our Integrated Facilities Management team, responsible for delivering exceptional help desk services to clients.Key Responsibilities:Optimize processes and requests by reporting to the facility manager and documenting complaints with detailed information.Assign a unique reference number to each request to...
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Help Desk Specialist
4 days ago
Mumbai, Maharashtra, India beBeeFacilities Full timeJob Description We are seeking a highly skilled and experienced Help Desk Professional to join our team. The ideal candidate will have a strong background in facilities management, excellent communication skills, and the ability to work effectively in a fast-paced environment. As a key member of our team, you will be responsible for receiving and...
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Help Desk Technician
3 days ago
Mumbai, Maharashtra, India beBeeHelpDesk Full time ₹ 6,00,000 - ₹ 12,00,000Job Summary:We are seeking a highly skilled and experienced Help Desk Technician to join our team. In this role, you will be responsible for providing first-line support to users with technical issues, troubleshooting hardware, software, network, and system problems.Key Responsibilities:Troubleshoot and resolve technical issues reported by users, including...
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Job Opening for Help Desk Specialist
5 days ago
Navi Mumbai, Maharashtra, India beBeeHelpDesk Full time ₹ 5,00,000 - ₹ 10,00,000Our organization is seeking a skilled professional to fill the role of Help Desk Specialist.Key Responsibilities:Handle inbound and outbound international calls, emails, and chat support in a timely manner.Resolve customer queries, complaints, and requests with professionalism and accuracy.Provide detailed information regarding products/services as requested...
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Help Desk Representative
6 days ago
Navi Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 22,000 - ₹ 30,000Job Title: Help Desk RepresentativeAbout the Role:We are seeking a highly skilled and motivated Help Desk Representative to join our team. The successful candidate will be responsible for handling customer inquiries via voice calls and chat sessions.Key Responsibilities:Handle inbound and outbound customer queries via voice and chat.Provide accurate...
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Help Desk Specialist
6 days ago
Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 35,000 - ₹ 40,000Customer Support Representative Job DescriptionWe are seeking a highly motivated and customer-focused professional to fill the role of Customer Support Representative. In this position, you will play a vital part in delivering exceptional customer experiences through prompt and efficient support.Key Responsibilities:Provide timely and effective solutions to...
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Service Desk Support Specialist
7 days ago
Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,15,000Service Desk Support SpecialistWe are seeking a skilled technical support professional to join our team. As a Service Desk Support Specialist, you will play a key role in ensuring the smooth delivery of project requirements by providing excellent client interfacing skills and technical support.Key Responsibilities:Collaborate with team members to deliver...
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Help Desk Expert
4 days ago
Navi Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 6,00,000Customer Service Representative Opportunity\We are seeking a motivated professional to join our call center team. This role involves handling customer queries and providing excellent service through voice interactions.\Key Responsibilities:\Respond to customer inquiries and service requests via phone, ensuring accurate and helpful information is provided in...