Help Desk Expert

1 day ago

Navi Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 6,00,000

Customer Service Representative Opportunity

\

We are seeking a motivated professional to join our call center team. This role involves handling customer queries and providing excellent service through voice interactions.

\Key Responsibilities:\
  • Respond to customer inquiries and service requests via phone, ensuring accurate and helpful information is provided in a timely manner.\
  • Resolve issues and complaints effectively and professionally, ensuring a positive customer experience.\
  • Document all customer interactions and resolutions accurately in the system.\
  • Adhere to call center scripts and guidelines while being flexible to address unique customer needs.
\Essential Skills and Qualifications:\
  • Excellent verbal communication skills with a strong customer-centric approach.\
  • A polite and helpful attitude with the ability to listen actively and understand customer needs.\
  • Problem-solving skills to efficiently resolve customer issues in a fast-paced call center environment.\
  • Basic computer navigation and typing skills.\
  • Prior experience in a call center or customer service role is advantageous.
\

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