Help Desk Executive

3 weeks ago

Mumbai, Maharashtra, India JLL Full time
Job Description

Integrated Facilities Management

What this job involves:

Centralising all logs and requests

- What we're looking for is an expert who can effectively streamline processes and requests.
- Reporting to the property manager, you'll provide superior call logging services receiving and logging complaints containing complete details of the requests.
- In line with this, you'll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department.
- You'll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.
- Furthermore, you'll keep tabs on feedback and communicate with the requestor to ensure the closure of the task.
- You'll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls.
- Assisting building engineers in conducting analyses is also within your scope.

Performing other ad hoc tasks

- As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks.
- Part of your mandate is to contribute to the monthly management report for our clients.
- Likewise, you'll work closely with admin personnel in processing invoices.
- You'll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures.
- Ensuring workplace safety is also within your scope.
- To do this, you'll actively participate in health and safety reviews and identify potential risks.
- You'll also participate in emergency evacuation procedures as needed.

Sound like you To apply you need to have:

Proven industry experience

- Are you a degree holder with three to five years of experience in facilities management
- Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety
- Do you have a proven track record in rolling out improvement initiatives
- If you said yes to all these, then we encourage you to apply.

Collaborative mindset

- At JLL, we believe that collaboration plays a central role in achieving success that's why you must demonstrate flexibility in working with a team.
- Likewise, you must possess a customer-centric focus and superior organisational skills to manage daily activities effectively.
- You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients.

Scheduled Weekly Hours:

48

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