Help Desk Executive

2 days ago

Mumbai, Maharashtra, India JLL Full time
Job Description

Integrated Facilities Management

What this job involves:

Centralising all logs and requests

- What we're looking for is an expert who can effectively streamline processes and requests.
- Reporting to the property manager, you'll provide superior call logging services receiving and logging complaints containing complete details of the requests.
- In line with this, you'll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department.
- You'll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.
- Furthermore, you'll keep tabs on feedback and communicate with the requestor to ensure the closure of the task.
- You'll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls.
- Assisting building engineers in conducting analyses is also within your scope.

Performing other ad hoc tasks

- As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks.
- Part of your mandate is to contribute to the monthly management report for our clients.
- Likewise, you'll work closely with admin personnel in processing invoices.
- You'll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures.
- Ensuring workplace safety is also within your scope.
- To do this, you'll actively participate in health and safety reviews and identify potential risks.
- You'll also participate in emergency evacuation procedures as needed.

Sound like you To apply you need to have:

Proven industry experience

- Are you a degree holder with three to five years of experience in facilities management
- Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety
- Do you have a proven track record in rolling out improvement initiatives
- If you said yes to all these, then we encourage you to apply.

Collaborative mindset

- At JLL, we believe that collaboration plays a central role in achieving success that's why you must demonstrate flexibility in working with a team.
- Likewise, you must possess a customer-centric focus and superior organisational skills to manage daily activities effectively.
- You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients.

Scheduled Weekly Hours:

48

  • Help Desk Technician

    1 day ago

    Mumbai, Maharashtra, India beBeeHelpDesk Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Summary:We are seeking a highly skilled and experienced Help Desk Technician to join our team. In this role, you will be responsible for providing first-line support to users with technical issues, troubleshooting hardware, software, network, and system problems.Key Responsibilities:Troubleshoot and resolve technical issues reported by users, including...

  • Help Desk Specialist

    2 days ago

    Mumbai, Maharashtra, India beBeeFacilities Full time

    Job Description  We are seeking a highly skilled and experienced Help Desk Professional to join our team. The ideal candidate will have a strong background in facilities management, excellent communication skills, and the ability to work effectively in a fast-paced environment.  As a key member of our team, you will be responsible for receiving and...

  • Help Desk Specialist

    2 hours ago

    Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 10,00,000

    Job Title: Help Desk Specialist We're seeking a motivated and detail-oriented professional to assist in resolving technical issues for clients and internal users. Main Responsibilities:Provide first-level technical support via email, chat, or phone.Diagnose and troubleshoot software, hardware, and network problems.Assist in installing, configuring, and...

  • Help Desk Representative

    4 days ago

    Navi Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 22,000 - ₹ 30,000

    Job Title: Help Desk RepresentativeAbout the Role:We are seeking a highly skilled and motivated Help Desk Representative to join our team. The successful candidate will be responsible for handling customer inquiries via voice calls and chat sessions.Key Responsibilities:Handle inbound and outbound customer queries via voice and chat.Provide accurate...

  • Senior Director Business Development

    4 weeks ago

    Mumbai, Maharashtra, India The Trade Desk Full time

    Job DescriptionThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world and now, were bringing that transformation to the India market. Our media-buying platform helps brands deliver more insightful and relevant ad experiences, while setting new standards for global reach, accuracy, and transparency.Were...

  • Front Desk Executive

    4 weeks ago

    Mumbai, Maharashtra, India Lodha Group Full time

    Job DescriptionAbout Lodha World Schools:We have come a long way since 2008. Today, the Lodha World School community boasts of 6 campuses and over 6,500 pupils. We are affiliated with the ICSE, ISC, CBSE, SSC, and IGCSE boards across our schools located at Thane, Dombivli, and Wadala.With growth came diversity reflected in our ever-growing community and the...

  • Job Opening for Help Desk Specialist

    2 days ago

    Navi Mumbai, Maharashtra, India beBeeHelpDesk Full time ₹ 5,00,000 - ₹ 10,00,000

    Our organization is seeking a skilled professional to fill the role of Help Desk Specialist.Key Responsibilities:Handle inbound and outbound international calls, emails, and chat support in a timely manner.Resolve customer queries, complaints, and requests with professionalism and accuracy.Provide detailed information regarding products/services as requested...

  • Help Desk Expert

    2 days ago

    Navi Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 6,00,000

    Customer Service Representative Opportunity\We are seeking a motivated professional to join our call center team. This role involves handling customer queries and providing excellent service through voice interactions.\Key Responsibilities:\Respond to customer inquiries and service requests via phone, ensuring accurate and helpful information is provided in...

  • Front Desk Executive

    1 day ago

    Mumbai, Maharashtra, India HRipple Solutions Full time

    Job Title: Front Desk Executive Timings: 6 days working (Shift 1: 08 am – 06 pm / Shift 2: 10 am – 08 pm) Location: Ghatkopar (East), Mumbai. Openings: Currently 02 active openings. About Us: Led by a visionary with over 25 years of experience in private practice, our Digital Dental Centre represents the future of dentistry where technology meets...

  • Front Desk Executive

    3 weeks ago

    Mumbai, Maharashtra, India Enrich Full time

    Enrich is hiring for FRONT DESK EXECUTIVE Location : Western, Central, Harbour (Mumbai) Number of Positions: 30 Freshers can also apply Designation: Front Desk Executive Taking care of Billing at the Salon Counter Managing Petty Cash of the Salon Accountable for Welcoming the Guest, guiding them with services/ products they need and ensuring best guest...