It Help Desk Coordinator

2 weeks ago

Mumbai, Maharashtra, India Shunya Tattva Management Consultants Full time ₹ 30,000 - ₹ 60,000 per year

Job Title: Support Coordinator / Helpdesk Executive

Location: Vikhroli

Shift: General Day Shift with Alternate Saturday off and Sunday working

Salary- 3.50lpa

Shift Window- 10am to 6pm

Job Summary

We are looking for a Support Coordinator / Helpdesk Executive to manage IT support operations, coordinate resources, and ensure smooth service delivery. The role involves handling calls, incident tracking, SLA monitoring, documentation, and supporting project execution.

Key Responsibilities

  • Monitor and manage calls & SLAs, ensuring timely resolution of queries.
  • Handle incident management logging, tracking, and closing issues.
  • Coordinate resources, team schedules, and operational support.
  • Support in scheduled activities, documentation, and reporting.
  • Assist in project planning, tracking deliverables, and stakeholder communication.

Qualifications & Skills

  • Graduate with 2–3 years' experience in IT support/helpdesk roles.
  • Strong organizational & communication skills.
  • Proficiency in MS Office & ticketing tools.
  • Ability to work independently and in a fast-paced environment.

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