Help Desk Executive

Job Description JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.POSITION GOALSProcess Management from inception to call completion of all service requests Capturing information in a consistent manner Allows for complete analysis & request tracking Compliant with the clients name policies & procedures Determines service responsibility Carrying Customer satisfaction survey Guaranteed single point of contact for client name staff & contractors DUTIES & RESPONSIBILITIESEfficiently handling Helpdesk Calls Act as the first point of contact for service request calls & requisitions through data and voice support Ensure each request is recorded properly & promptly Efficiently coordinating with a team of technicians and FM staff for timely completion of calls Maintaining conference/meeting room booking Follow up on each work request issued to ensure its closure Provide feedback to the requester on the status of their request Monitor the performance of contractors to whom a request has been issued Notify the senior facilities manager/client on-site at the time of all Emergency calls Provide a detailed summary status of calls on a daily/weekly and monthly basis Provide general assistance to other facilities functions (e.g. Stationery) as required Coordinating with landlord for parking pass & Vehicle stickers & maintaining the data for the same Circle back with update/closures KEY PERFORMANCE MEASURESEnsure each and every call is completed in the given period (SLA/TAT) Respond to emails promptly. To be able to work independently. Completion of all assigned work on time and accurately Location On-site Mumbai, MHScheduled Weekly Hours 37Job Tags Hiring If this job description resonates with you, we encourage you to apply, even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the tableJLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLLs recruitment process. We endeavor to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Locations: On-site