Help Desk Executive
5 days ago
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
POSITION GOALS
· Process Management from inception to call completion of all service requests
· Capturing information on consistent manner
· Allows for complete analysis & request tracking
· Compliant with the clients name policies & procedures
· Determines service responsibility
· Carrying Customer satisfaction survey
· Guaranteed single point of contact for client name staff & contractors
DUTIES & RESPONSIBILITIES
· Efficiently handling Helpdesk Calls
· Act as the first point of contact for service request calls & requisitions through data and voice support
· Ensure each request is recorded properly & promptly
· Efficiently coordinating with team of technician and FM staff for timely completion of calls
· Maintaining conference/ meeting room booking
· Follow up of the each work request issued to ensure its closure
· Provide feedback to the requester on the status of their request
· Monitor the performance of contractors to whom a request has been issued
· Notify the senior facilities manager / client on site at the time of all Emergency calls
· Provide a detailed summary status of calls in a daily / Weekly and monthly basis
· Provide general assistance to other facilities functions (e.g. Stationery) as required
· Coordinating with landlord for parking pass & Vehicle stickers & maintaining the data for the same
· Circle back with update/closures
·
KEY PERFORMANCE MEASURES
· Ensure each and every calls are completed in given period (SLA/TAT)
· Respond to mails at timely manner.
· To be able to work independently.
· Completion of all assigned work on time and accurately
Location:
On-site –Mumbai, MHScheduled Weekly Hours:
37Job Tags:
HiringIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
-
Help Desk Executive
2 days ago
Mumbai, Maharashtra, India Krystal Integrated Services Full time ₹ 1,50,000 - ₹ 2,50,000 per yearDear Candidate,We are looking for Receptionist / Front Desk Executive at GoregaonRole & responsibilitiesReceiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriatelyAnswering screening and forwarding incoming phone callsReceiving and sorting daily mailWorking Hours 12 hours ,Preferred candidate profileAll benefits...
-
It Help Desk Coordinator
4 days ago
Navi Mumbai, Maharashtra, India Jenx Digitech Full time ₹ 4,00,000 - ₹ 6,00,000 per yearImmediate requirement for a female IT Help Desk Coordinator to assign calls, prepare MIS reports, manage end-user support, and ensure timely resolution within SLA through team coordination. Strong communication and organizational skills required.
-
Help Desk Tier II
1 week ago
Navi Mumbai, Maharashtra, India Mistry J2n Full time ₹ 2,00,000 - ₹ 6,00,000 per yearThe Help Desk Tier II Support technician is responsible for providing second-level support on a variety of complex technical issues to our clients, working team members in our Managed Services Division, ensuring timely resolution of tickets.
-
Help Desk Executive
2 days ago
Mumbai, Maharashtra, India JLL Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and...
-
Front Desk Executive
1 week ago
Mumbai, Maharashtra, India BHIVE Workspace Full time ₹ 2,50,000 - ₹ 6,00,000 per yearBHIVE is seeking a proactive and customer-focused Front Desk Executive with 2-3 years of experience to be the first point of contact at our dynamic workspace. The ideal candidate will embody professionalism and courtesy while managing day-to-day front desk operations. Location: BHIVE Platinium, BKC, MumbaiRoles and Responsibilities: Reporting & Coordination:...
-
It Help Desk Coordinator
5 days ago
Mumbai, Maharashtra, India Shunya Tattva Management Consultants Full time ₹ 30,000 - ₹ 60,000 per yearJob Title: Support Coordinator / Helpdesk ExecutiveLocation: VikhroliShift: General Day Shift with Alternate Saturday off and Sunday workingSalary- 3.50lpaShift Window- 10am to 6pmJob SummaryWe are looking for a Support Coordinator / Helpdesk Executive to manage IT support operations, coordinate resources, and ensure smooth service delivery. The role...
-
Front Desk Executive
4 days ago
Mumbai, Maharashtra, India CHANAKYA INTERNATIONAL Full time ₹ 3,00,000 - ₹ 3,60,000 per yearJob Summary:We are seeking a dynamic, well-groomed, and highly presentable Front Desk Executive (Female) for our flagship fashion and lifestyle store at Kala Ghoda, Mumbai. The ideal candidate will be the first point of contact for our esteemed clients, responsible for creating a welcoming atmosphere, managing customer queries, and providing seamless front...
-
Travel Desk Executive
6 days ago
Mumbai, Maharashtra, India SPC Management Services Full time ₹ 3,60,000 - ₹ 4,20,000 per yearHiring Alert Designation: Travel Desk ExecutiveIndustry: ManufacturingBudget: 30-35k PMWorking Days: 6Role & responsibilities :Travel Desk:Domestic Travels - Booking flights, trains, hotels, cars, for asms, clients and management members post receiving approval on email. Bookings through MMT and IRCTC. Sharing booking details with various options to the...
-
Travel Desk Executive In Hospitality
6 days ago
Mumbai, Maharashtra, India Quotient Consultancy Full time ₹ 6,00,000 - ₹ 7,00,000 per yearApply Now URGENT HIRING IN Leading PVT Sector Company ( ONLY FOR MALE )Role : Corporate Travel Desk Executive - Mumbai (Lower Parel)Location: Lower Parel Office, MumbaiSalary Offered : 6 to 7 LPA ( Including Variables) - Monthly Around 50kExp : 4yr +Shift Time : 12pm -9pm (Who are ok with the shift please those candidate only apply)Working Days : 6 Day...
-
Front Desk Executive
3 weeks ago
Navi Mumbai, Maharashtra, India Jio Institute Full timeJob Description – Front Desk Executive (Jio Institute)Position Summary: The Front Desk Executive will be the first point of contact for students, visiting faculty, and guests. The role involves managing front desk operations, handling guest relations, addressing student accommodation and hostel-related concerns, and coordinating with internal teams to...