Help Desk Specialist

6 days ago

Mumbai, Maharashtra, India beBeeSkill Full time US$ 40,000 - US$ 80,000

Overview

The IT Support Analyst role is a critical position in our organization, responsible for providing timely and effective support to clients. This includes analyzing symptoms, determining root causes, and providing resolutions while documenting relevant details.

Key Responsibilities:

  • Provide level 1 support for PC client issues
  • Offer information on IT processes and general how-to queries
  • Escalate to Level 2 team when needed and monitor progress on critical priority tickets
  • Follow-up with Level 2 support teams for timely completion of tasks

This job requires candidates to provide IT support on inbound and outbound calls, web tickets, and chat. The IT Help Desk team operates on a 24x7 basis, with team members required to work in rotational shifts and observe a 5-day working week.

Technical Skills:

  • Thorough knowledge of Windows 10 and above Operating System
  • Good working knowledge of Windows, MS Office 365 & internet technologies
  • Basic knowledge of networking concepts, troubleshooting LAN/remote access problems
  • Expertise in configuring and troubleshooting Office365, Browser troubleshooting

Requirements:

  • UG: B.Tech/B.E. in Any Specialization
  • PG: Any Postgraduate

Employment Type: Full Time, Permanent

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