Senior Regional Collection Leader

We are seeking a highly skilled and experienced Regional Director to lead our regional operations. As a key member of our leadership team, you will be responsible for driving business growth, improving collection rates, and ensuring operational efficiency.

• Job Description: Lead regional operations, develop strategic plans, and implement effective collection strategies.
• Key Responsibilities:
  • Develop and implement regional business plans to meet collection targets and optimize performance.
  • Collaborate with senior management to align regional operations with company objectives.
  • Regularly assess market trends, debtor behavior, and regional economic conditions to adjust strategies.
  • Lead, mentor, and manage a team of Area Managers responsible for overseeing their respective teams.
  • Set clear goals, KPIs, and performance expectations for Area Managers and monitor progress.
  • Conduct regular performance reviews with Area Managers and provide coaching and guidance to improve their leadership capabilities.
  • Oversee and track the performance of all teams within the region to ensure collection targets are met.
  • Review performance data from Area Managers and Team Leaders, identifying trends, areas for improvement, and successes.
  • Address underperforming areas by implementing corrective measures, reallocating resources, or adjusting strategies.
  • Ensure efficient and cost-effective field operations, including travel, logistics, and resource management for all teams in the region.
  • Monitor operational budgets, ensuring adherence to financial plans and optimizing costs without compromising performance.
  • Standardize processes across the region to maintain consistency in field operations and collection methods.
  • Handle high-priority cases or issues escalated by Area Managers, Team Leaders, or Field Agents.
  • Resolve disputes or negotiations involving large debts, sensitive clients, or legal concerns.
  • Collaborate with legal and compliance teams to handle cases that may require legal action.
  • Analyze data from across the region to identify key performance indicators, trends, and opportunities for improvement.
  • Provide detailed reports to senior management on regional performance, challenges, and financial outcomes.
  • Use data-driven insights to refine collection strategies and optimize resource allocation.
  • Ensure that all collection activities in the region comply with company policies, local regulations, and legal standards.
  • Conduct regular audits of field operations to verify compliance and mitigate risks.
  • Implement and enforce risk management protocols to safeguard the company's interests and reputation.
  • Work with HR and training departments to develop and deliver training programs for Area Managers, Team Leaders, and Field Agents.
  • Ensure that all staff are up-to-date on debt collection laws, ethical practices, and the latest tools/technologies.
  • Promote a culture of continuous improvement and professional development within the region.
  • Build and maintain strong relationships with key clients, partners, and stakeholders in the region.
  • Act as the senior point of contact for clients or customers with issues related to collections, ensuring their concerns are addressed effectively.
  • Collaborate with other departments (finance, legal, customer service) to resolve issues or implement company-wide initiatives.
  • Identify new opportunities to expand field operations or improve collection rates within the region.
  • Develop plans for expanding into new markets or regions as part of the company's growth strategy.
  • Recommend resource allocation changes, technology investments, or team expansions to improve overall regional performance.

• Skill Set: Strategic planning, leadership, team management, data analysis, risk management, and stakeholder engagement.
• Qualifications: Proven track record of success in a similar role, excellent communication and interpersonal skills, ability to work independently, and proficiency in relevant software applications.

• Opportunity to Grow: Develop your skills and expertise in a dynamic and fast-paced environment.
• Professional Development: Access to training programs and resources to enhance your professional growth.
• Benefits Package: Competitive salary, comprehensive benefits, and recognition for outstanding performance.

Please submit your resume and a cover letter outlining your experience and qualifications for this role. We thank all applicants for their interest; however, only those selected for an interview will be contacted.