
Strategic Institutional Relationship Director
7 days ago
We seek an experienced Key Account Manager to lead and expand our institutional client relationships in the wellness, salon, and dermatology sectors. This role is vital for driving business expansion and ensuring seamless client management, leveraging Zoho CRM expertise as a core requirement.
Key Responsibilities- Manage key accounts in the wellness, salon, and dermatology sectors, fostering strong relationships and consistent business growth.
- Handle end-to-end institutional deals, from initial inquiry to final negotiations and order fulfillment, utilizing tailored proposals.
- Utilize Zoho CRM to track client interactions, map sales pipelines, manage tasks, and support data-driven decision-making.
- Develop and execute customized business plans for each account based on institutional needs and market trends.
- Negotiate terms for institutional partnerships, including pricing, contract conditions, and MOQs, with all details managed and reported in Zoho.
- Collaborate across sales, logistics, and marketing teams to ensure top-notch service delivery and fast issue resolution, keeping all communications and records updated within Zoho.
- Monitor account performance via Zoho dashboards, identify upsell/cross-sell opportunities, and prepare clear reports.
- Resolve client concerns rapidly to maintain trust and partner satisfaction.
- Proven track record in managing institutional business accounts in wellness, salon, or dermatology segments.
- Advanced Zoho CRM skills – pipeline design, dashboard/report creation, and workflow automation.
- Strong negotiation, presentation, and relationship-building abilities.
- Strategic, analytical, and results-driven mindset.
- Proficient in Excel and other business analytics tools.
- Bachelor's degree in Business, Sales, or a related discipline.
- 3–6 years of key account or institutional sales experience, preferably within the wellness, beauty, or healthcare sectors.
- Deep familiarity and hands-on expertise with Zoho CRM as an essential part of your day-to-day workflow.
- Work at the intersection of technology, relationship management, and market-leading wellness solutions.
- Accelerate your career as a key architect of institutional partnerships, with Zoho-driven efficiency at your core.
- Thrive in an innovative and collaborative team environment with opportunities for ongoing learning and growth.
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