
IT Service Management Expert
2 days ago
We are seeking an accomplished IT Service Management expert to drive the implementation and optimization of ServiceNow solutions.
Job Description:
As a seasoned ServiceNow Technical Consultant, you will be responsible for designing, developing, and configuring ServiceNow applications, modules, and workflows to meet business requirements. You will work closely with stakeholders to understand their needs and tailor ServiceNow ITSM modules to enhance processes, ultimately improving service delivery and user experience.
Main Responsibilities:
- Design and development: Develop and configure ServiceNow applications, modules, and workflows to meet business needs.
- Implementation: Implement and support ITSM processes, including Incident, Problem, Change, and Knowledge management.
- Integration: Integrate ServiceNow with external systems using REST/SOAP APIs, MID servers, and other tools.
- Technical Support: Provide technical support and troubleshooting for ServiceNow-related issues.
- Documentation: Create and maintain technical documentation for ServiceNow configurations.
- Process Improvement: Analyze information from ITSM tools and recommend improvements.
About This Role:
This is a great opportunity for experienced IT professionals looking to transition into a ServiceNow-focused career. The ideal candidate will have a strong background in IT service management and a proven track record of implementing ServiceNow solutions.
Requirements:
- 6-12 years of experience in IT service management
- Strong knowledge of ServiceNow ITSM modules and workflows
- Experience with integration of ServiceNow with external systems
- Excellent problem-solving and analytical skills
- Ability to communicate complex technical concepts effectively
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for ServiceNow, we encourage you to apply.
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