Lead Assistant Manager

3 weeks ago

Bengaluru, Karnataka, India EXL IT service management Full time
Job Description

Key Responsibility Areas including preferred Skills and Experience

- Perform all HR related activities from Hire to Retire including, Dispute Management, Exception handling, Quality audits and Reporting and Month-end deliverables.
- Have good understanding of all HR modules on ERPs
- Accountable and responsible for any critical or risk involved cases to ensure a quick and timely response
- Day to day team & process management experience
- Accountable to ensure noise free delivery in operations including queue management
- Strive to exceed SLA and accuracy parameters
- Acumen for quality and improving timelines
- Drive weekly dashboards call with the client stakeholders
- To ensure resourcing for the month in line with volume prediction
- Display excellent people management skills and ensure all compliance requirements are met as per company policy in a timely manner

- Identify training needs, arrange trainings and evaluate post training performance
- Have flair for process improvements and automation opportunities
- Good MS Office knowledge
- Undertake additional responsibilities and display leadership qualities

Competencies:

- Knowledge of the process and systems
- High level of computer proficiency and excellent MIS skills
- Ability to coach and give feedback on an ongoing basis
- Clear written and verbal communication
- High level of Customer Service and Quality Orientation
- Strong Communication and Motivational Skills
- Ability to lead in a continually challenging environment
- Effectively plan, prioritize and execute everyday floor operations

Eligibility Criteria:

- Good communication skills both written and verbal
- Should have 4-6 Years of experience
- Should have experience of managing a team of 15 to 20 members
- Experience in SAP/ServiceNow and SuccessFactorsand all HR related platforms
- Should have excellent comprehension skills
- Attention and eye for detail and accuracy

Demonstrates good time management and organizational skills

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