IT Service Management Expert

1 day ago


Bengaluru, Karnataka, India beBeeExpert Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title: IT Service Management Expert

We are seeking an experienced IT service management expert to join our team in a technical consulting role.

  • Service Design and Delivery: Develop and implement IT service management solutions to improve capabilities within our organization.
  • Process Implementation: Implement and support ITSM processes, including incident, problem, change, and knowledge management.
  • Integration and Support: Integrate ServiceNow with external systems using REST/SOAP APIs, MID servers, and other tools. Provide technical support and troubleshooting for ServiceNow-related issues.
  • Documentation and Knowledge Sharing: Create and maintain technical documentation for ServiceNow configurations. Share knowledge and best practices across the organization.
  • Process Improvement: Analyze information from ITSM tools and make sound recommendations for process improvements.

The ideal candidate will have 6-12 years of experience in ITSM implementation and technical consulting. Strong analytical, problem-solving, and communication skills are essential for this role.


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