Service Management Expert
2 days ago
We are seeking a highly skilled Service Management Engineer to join our team.
About the Job:
- Provide L2 / L3-level support for Service Management (MIM) in a mission-critical banking environment.
- Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements.
- Operate under ITIL processes (Incident/Change/Problem/Knowledge).
- Troubleshoot incidents, manage approved changes, and participate in DR/BCP drills.
- Conduct root cause analysis for recurring issues and implement permanent fixes.
- Tune configurations and schedule jobs to optimise performance and reliability.
- Coordinate vendor TAC cases, firmware/patch planning, and validate post-change health.
- Strong documentation, runbook hygiene, and clear communication with stakeholders.
- Ownership mindset with readiness for 24x7 support and on-call rotation.
Key Responsibilities:
- To ensure high availability and reliability of Service Management services.
- To provide expert-level support for ServiceNow/BMC and other related tools.
Requirements:
- 3+ years of experience in Service Management (L2), 8+ years (L3)
- Expert skills in ServiceNow/BMC and related technologies.
Location: Riyadh, Saudi Arabia
Visa: Sponsored incl. Family members, Insurance and mobile expenses
Bonus: Competitive salary package and opportunities for career growth.
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