Senior Support Specialist
2 days ago
We are seeking a highly skilled and organized individual to join our team as a Senior Support Specialist - Content Expert. This role requires an in-depth understanding of content curation, exceptional attention to detail, and excellent communication skills.
Key Responsibilities- Review and moderate our platform by following established policies, processes, and guidelines, making informed decisions based on prescribed guidelines.
- Demonstrate superior attention to detail to identify and fix errors made by junior staff members, providing constructive feedback and insights, and working collaboratively with them as needed.
- Maintain accuracy and an eye for detail in reviewing URL content curation, ensuring high-quality results consistently.
- Deliver accurate and reliable content extraction, demonstrating expertise in this area.
- Show domain expertise, working like a subject matter expert and challenging incorrect information.
- Adapt and deliver accurate extractions with commitment and consistency, utilizing excellent time management skills to increase productivity.
- Make informed decisions to identify if a website is extractable, considering various factors.
- A minimum of any graduate degree.
- Freshers are eligible.
- Excellent English communication skills are essential.
- PREFERRED QUALIFICATIONS:
- Incessant curiosity, questioning the status quo, finding ways to improve things, probing, and analytical ability are valuable assets.
- Ability to work in a dynamic 24/7 environment.
- Comfortable dealing with routine work quickly and at a high standard.
- Flexible schedule (including weekends) required.
We value diversity and inclusion, respect and integrity, customer focus, and innovation. If you're a rule-breaker and risk-taker who sees the world differently and is bold enough to reinvent it, we want to hear from you.
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