Senior Production Support Specialist

2 weeks ago


Hyderabad, Telangana, India Unison Consulting Pte Ltd Full time

Job Summary: We are seeking a skilled Senior Production Support Specialist to join our team at Unison Consulting Pte Ltd. The ideal candidate will have experience in managing 24/7 production support teams in the Banking domain and will be able to work closely with Dev teams.

Key Responsibilities:

  • Manage a team of L1 and L2 support engineers to ensure seamless production support in the Banking domain.
  • Collaborate with Dev teams to identify and resolve issues in a timely manner.
  • Lead major incident management, coordination, and problem management activities.
  • Perform deep-dive analysis to identify root causes of major incidents, working closely with support teams and Infra teams.
  • Develop and execute continuous service improvement plans to enhance process efficiency and automation.
  • Coordinate major change management activities to ensure smooth weekend cutover operations.
  • Manage capacity monitoring, server patching, and Bank-wide DR and BCP activities.
  • Provide excellent communication and stakeholder management skills to ensure alignment with business objectives.

Requirements:

  • Proven experience in production support management in the Banking domain.
  • Strong leadership and collaboration skills to work with cross-functional teams.
  • Ability to analyze complex issues and develop effective solutions.
  • Excellent communication and stakeholder management skills.
  • Ability to work in a fast-paced environment with multiple priorities.


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