Senior Production Support Specialist
2 weeks ago
Job Summary: We are seeking a skilled Senior Production Support Specialist to join our team at Unison Consulting Pte Ltd. The ideal candidate will have experience in managing 24/7 production support teams in the Banking domain and will be able to work closely with Dev teams.
Key Responsibilities:
- Manage a team of L1 and L2 support engineers to ensure seamless production support in the Banking domain.
- Collaborate with Dev teams to identify and resolve issues in a timely manner.
- Lead major incident management, coordination, and problem management activities.
- Perform deep-dive analysis to identify root causes of major incidents, working closely with support teams and Infra teams.
- Develop and execute continuous service improvement plans to enhance process efficiency and automation.
- Coordinate major change management activities to ensure smooth weekend cutover operations.
- Manage capacity monitoring, server patching, and Bank-wide DR and BCP activities.
- Provide excellent communication and stakeholder management skills to ensure alignment with business objectives.
Requirements:
- Proven experience in production support management in the Banking domain.
- Strong leadership and collaboration skills to work with cross-functional teams.
- Ability to analyze complex issues and develop effective solutions.
- Excellent communication and stakeholder management skills.
- Ability to work in a fast-paced environment with multiple priorities.
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