Senior IT Support Specialist

6 days ago

Hyderabad, Telangana, India Silicon Labs Full time
Job Title: Senior IT Support Specialist

We are Silicon Labs, a leader in secure, intelligent wireless technology for a more connected world. Our integrated hardware and software platform, intuitive development tools, unmatched ecosystem, and robust support make us the ideal long-term partner in building advanced industrial, commercial, home, and life applications.

As a Senior IT Support Specialist, you will be responsible for day-to-day technical support for our Windows end-user systems. You will own and manage the desktop and laptop Windows images for the enterprise, including updating, routine scheduled updates, and emergency patching.

Key Responsibilities:
  • Assist in the Support group of M365 technologies to support business process automation build solutions within the M365 environment.
  • Coordinate, monitor, and support various Microsoft 365 systems and their related policies, including Exchange, SharePoint, Teams, and OneDrive.
  • Support the deployment of our Microsoft 365 strategy and the ongoing operation and expansion of Microsoft Teams and other related services.
  • Provide Tier 3 support for Microsoft 365 services and maintain familiarity with various Microsoft 365 tools.
  • Work cross-functionally with internal partners to maximize Microsoft 365 functionality and user experience.
  • Work with Azure (active directory) AD & Active Directory systems and support our Microsoft 365 security and compliance management.
  • Administer MS OneDrive Online, MS SharePoint Online, and Microsoft 365 Licensing.
  • Build guardrails to follow governance at the organization level and develop future strategies for Microsoft 365 products and services.
  • Experience with PowerShell scripting for Office 365 administration and automation is required.
Requirements:
  • 8 years' experience with System Center Configuration Manager and Microsoft Intune.
  • 8 years' experience on M365 products/SharePoint Online (2019/2013/M365) development model.
  • Minimum 2-3 years of experience on Power apps/Power Automate.
  • M365 environment building with monitoring 8 years of relevant experience.
  • M365 variety of licensing and good understanding - Minimum 4-5 years of relevant experience.
  • SharePoint Online architecture & O365 understanding - Minimum 4-5 years of relevant experience.
  • Experience with PowerShell scripting for Office 365 administration and automation - Minimum 4-5 years of experience.
  • Must have done content search on projects.
  • Skilled in advanced e-discovery, Microsoft 365 Information Protection & Governance, compliance, and secure score.
  • 8 years' Experience with SharePoint/OneDrive and Office 365 deployment and configuration.
  • Experience with PatchMyPC a plus.
Additional Preferred Experience:
  • Maintain passwords, data integrity, and file system security for the environment.
  • Communicate technical information to both technical and non-technical personnel.
  • Act as a participant in the development of information technology and infrastructure projects.
  • Conduct training programs designed to educate an organization's computer users about basic and specialized applications.
  • Triage, diagnose, and/or transfer work requests and incidents to appropriate groups.
  • Work on complex technical issues where analysis of situations or data requires an in-depth evaluation of variable factors.
  • Determine best methods and procedures on new assignments and will coordinate activities with other personnel.
  • Handle the ticket backlog and day-to-day IT support activities.
  • Ability to switch between Windows and Mac.
  • A combination of knowledge of any of the following IT platforms and concepts: Active Directory, O365/Exchange, Microsoft Office, ServiceNow, Confluence/JIRA, SCCM.
Benefits and Perks:
  • Equity Rewards (RSUs).
  • Employee Stock Purchase Plan (ESPP).
  • Insurance plans with Outpatient cover.
  • National Pension Scheme (NPS).
  • Flexible work policy.
  • Childcare support.

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