Desktop Support Specialist

1 month ago


Hyderabad, Telangana, India Sisco Jobs Full time
Job Title: Desktop Support Specialist

Job Summary:

We are seeking a skilled Desktop Support Specialist to join our team at Sisco Jobs. As a key member of our IT department, you will be responsible for providing top-notch technical support to our office employees.

Key Responsibilities:

Provide day-to-day technical support for desktop systems, hardware, software, and peripherals.
Diagnose and resolve technical issues related to desktops, laptops, and printers.
Assist in setting up user accounts, installing, and configuring systems.
Maintain network connectivity, troubleshoot network-related issues, and escalate unresolved issues to senior teams.
Perform regular system updates, software patches, and preventive maintenance to ensure system integrity.
Collaborate with other IT team members to improve system security, performance, and user experience.
Document technical procedures and resolutions for future reference and user guidance.
Assist in training users on new software and hardware implementations as required.

Essential Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.
1 to 2 years of experience in desktop support, IT helpdesk, or a similar role.

Skills Required:

Strong understanding of desktop and laptop hardware, Windows OS, and Linux.
Experience in troubleshooting network issues, including LAN/WAN and IP configurations.
Proficiency in resolving issues related to software installations, printers, and peripheral devices.
Good communication skills to interact with non-technical users.
Ability to work independently and within a team to resolve complex technical problems.

Additional Requirements:

Strong organizational skills and attention to detail.
Ability to prioritize and manage multiple tasks efficiently.
Willingness to learn and adapt to new technologies.
Customer-focused attitude with strong problem-solving abilities.

Work Environment:

This role is based in Hyderabad and requires the ability to work from the office.

Compensation:

The compensation for this role is ₹2.4 to ₹3.2 LPA.

Number of Openings:

There are 5 openings for this role.

Working Conditions:

The working conditions for this role are standard office hours from 9:30 AM to 7:30 PM.

Location:

The location for this role is Hyderabad.

Key Skills:

CCNA, MCSE, Linux Administration
Strong understanding of desktop and laptop hardware, Windows OS, and Linux
Experience in troubleshooting network issues, including LAN/WAN and IP configurations
Proficiency in resolving issues related to software installations, printers, and peripheral devices
Good communication skills to interact with non-technical users
Ability to work independently and within a team to resolve complex technical problems

Why Join Us:

At Sisco Jobs, we offer a dynamic and supportive work environment that encourages growth and development. We are committed to providing our employees with the tools and resources they need to succeed in their roles.

How to Apply:

If you are a motivated and experienced Desktop Support Specialist looking for a new challenge, please submit your application to Sisco Jobs.

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