Senior Technical Support Specialist

6 days ago


Hyderabad, Telangana, India Ctrl Sourcing Private Limited Full time

Job Title: Senior Technical Support Specialist

Job Description:

We are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team at Ctrl Sourcing Private Limited. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Provide timely and effective technical support to clients via phone, email, and remote desktop
  • Troubleshoot complex technical issues, including hardware and software problems
  • Develop and implement solutions to improve technical support processes and procedures
  • Collaborate with internal teams to resolve technical issues and improve overall customer satisfaction
  • Stay up-to-date with the latest technology trends and advancements in the field

Requirements:

  • 3+ years of experience in technical support, preferably in a cloud-based environment
  • Strong knowledge of Azure cloud technologies and services
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and troubleshooting skills

Preferred Skills:

  • Experience with scripting and automation using PowerShell, Python, or similar languages
  • Experience implementing and managing DevOps pipelines for cloud-based workloads
  • Experience working in an Agile environment
  • Ability to work on a team as well as independently to achieve team goals
  • Ability to communicate clearly both verbally and in written communications and documentation

Contact Information:

Please contact Prem at +91 9014343695 or reddy@ctrlsourcing.co.in for more information.



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