Senior Technical Support Specialist
6 days ago
Job Title: Senior Technical Support Specialist
Job Description:
We are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team at Ctrl Sourcing Private Limited. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities:
- Provide timely and effective technical support to clients via phone, email, and remote desktop
- Troubleshoot complex technical issues, including hardware and software problems
- Develop and implement solutions to improve technical support processes and procedures
- Collaborate with internal teams to resolve technical issues and improve overall customer satisfaction
- Stay up-to-date with the latest technology trends and advancements in the field
Requirements:
- 3+ years of experience in technical support, preferably in a cloud-based environment
- Strong knowledge of Azure cloud technologies and services
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong analytical and troubleshooting skills
Preferred Skills:
- Experience with scripting and automation using PowerShell, Python, or similar languages
- Experience implementing and managing DevOps pipelines for cloud-based workloads
- Experience working in an Agile environment
- Ability to work on a team as well as independently to achieve team goals
- Ability to communicate clearly both verbally and in written communications and documentation
Contact Information:
Please contact Prem at +91 9014343695 or reddy@ctrlsourcing.co.in for more information.
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