Senior Coupa Application Support Specialist

6 days ago


Hyderabad, Telangana, India YALLAS TECHNOLOGY SOLUTIONS Full time
Job Title: Senior Coupa Application Support Specialist

Yallas Technology Solutions is seeking a highly skilled Senior Coupa Application Support Specialist to join our team. As a key member of our application support team, you will be responsible for providing daily application support and necessary setup/configuration for Coupa, including user administration, role modifications, troubleshooting, and resolving software issues.

Key Responsibilities:
  • Provide daily application support and necessary setup/configuration for Coupa.
  • Act as the first point of contact for end-users experiencing application-related problems, ensuring timely and effective resolution.
  • Work cross-functionally to bridge business needs and technical solutions, ensuring seamless integration and optimal performance.
  • Monitor Coupa application performance and proactively address any technical issues.
  • Conduct root cause analysis and implement preventive solutions to avoid recurring issues.
Requirements:
  • Extensive experience in Coupa configuration, application support, and maintenance.
  • Strong problem-solving skills with the ability to diagnose and resolve complex technical issues.
  • Excellent communication skills for effective interaction with end-users, technical teams, and vendors.
  • Experience in incident management and root cause analysis within a fast-paced environment.
  • Familiarity with data integration and monitoring tools is a plus.
Preferred Qualifications:
  • Experience with Coupa application integration and working in cross-functional teams.
  • Ability to support US EST timezone.
  • Strong organizational, analytical, and multitasking skills.


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