Application Support Specialist
6 days ago
Job Title: Application Support Specialist
Job Summary:
We are seeking a highly skilled Application Support Specialist to join our team at AT&T. As a key member of our team, you will be responsible for providing technical support and assistance to our customers and internal stakeholders.
Key Responsibilities:
- Perform Application Monitoring and Response to ensure the uptime and availability of supported applications.
- Manage the deployment of application upgrades in the pre-production and/or test or production environment.
- Work closely with COE and Development organizations for any defects, upgrades, or enhancements.
- Monitor application availability, or end to end application performance and metrics, via a standard tool set and take proactive actions as issues arise.
- Interface closely with 3rd party vendors as needed.
- Manage application availability issues, CBS ownership, application productivity, end to end business flowthrough, work user issues associated with customer ordering, provisioning, and service assurance, and help to coordinate integrated problem resolution.
Requirements:
- Typically requires 3-8 years of experience.
- Technical professional with some experience.
- Sound technical knowledge growing through application, expanding knowledge of ATT technologies.
- Education: Preferred Bachelors degree in Business, Information Systems, Engineering, Math, or Sciences; Developer nanodegree; or equivalent experience.
Work Environment:
Hyderabad, Andhra Pradesh, India
AT&T is an equal employment opportunity employer and welcomes applications from diverse candidates.
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