Application Support Specialist

1 month ago


Hyderabad, Telangana, India GHX Full time
Job Summary

We are seeking a highly skilled Application Support Engineer to join our 24x7 Follow the Sun support team. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, collaborating with cross-functional teams to identify and resolve technical issues, and communicating effectively with stakeholders to ensure seamless support.

Key Responsibilities
  • Implement task automation and business workflow monitoring through scripting or other technologies.
  • Work with customers to troubleshoot application issues and close the loop with all parties involved.
  • Contribute to the definition and management of application layer technology standards and processes.
  • Administer monitoring tools, including ProActiveNet, AlertSite, datadog, cloudwatch, PRTG, PagerDuty, graylog, Kibana, and custom scripts.
  • Support new customer implementations and transitions from lower environments to production support.
  • Respond to technical application questions and issues raised by customers, handle escalations using a swarming methodology, and participate in Hip Chat and Skype rooms during business hours.
  • Respond to off-hour pages and escalations.
  • Participate in maintenance, performance testing, operations acceptance testing (OAT), and release activities as required.
  • Administer assigned JIRA ticket queues and follow up with appropriate parties.
  • Provide feedback to product and development teams to improve usability and functionality of GHX applications.
  • Adopt and participate in Knowledge Centered Support (KCS) by creating and modifying articles in SalesForce.
Qualifications
  • 2+ years of Application Support or related experience.
  • Ability to work from own initiative, learn quickly, and function effectively with team members in a high-pressure and dynamic environment.
  • Effective listening, verbal, and written communication skills.
  • Unix or Windows application production/customer support experience.
  • Customer-focused attitude.
  • Experience with task automation.
  • Experience with environment monitoring tools.
  • Amazon Web Services (AWS) or cloud-based architecture support experience.
  • Ability to understand and work with complex enterprise application environments.
  • Strong attention to detail and ability to follow established procedures.
Technical Skills
  • Windows and/or Unix OS proficiency.
  • AWS – Amazon Web Services.
  • Python, Perl, Unix, and/or Windows scripting experience.
  • JBoss Application Server.
  • JSON and restful API experience.
  • Apache Tomcat.
  • IIS Application Server.
  • Understanding of OSI Model.
  • JVM monitoring tools.
  • Network monitoring.
  • EDI (ANSI/X12), and XML knowledge.
  • HTTPS, AS2, SFTP protocols.
  • MySQL, MongoDB, DynamoDB, MSSQL, Oracle.
Education / Certification(s)
  • 4-year degree in computer science or related field or equivalent experience.


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