Senior Coupa Application Support Specialist

4 weeks ago


Hyderabad, Telangana, India YALLAS TECHNOLOGY SOLUTIONS Full time
Coupa Application Support and Enhancement Specialist

We are seeking a highly skilled Coupa Application Support and Enhancement Specialist to join our team at Yallas Technology Solutions. As a key member of our team, you will be responsible for providing daily application support and necessary setup/configuration for Coupa, including user administration, role modifications, troubleshooting, and resolving software issues.

Key Responsibilities:

  • Provide daily application support and necessary setup/configuration for Coupa, including user administration, role modifications, troubleshooting, and resolving software issues.
  • Act as the first point of contact for end-users experiencing application-related problems, ensuring timely and effective resolution.
  • Work cross-functionally to bridge business needs and technical solutions, ensuring seamless integration and optimal performance.
  • Field and address problem tickets from end-users, diagnosing and resolving application and software issues related to servers, databases, and other mission-critical systems.
  • Document incidents and resolutions comprehensively to maintain a knowledge base for future reference.
  • Monitor Coupa application performance and proactively address any technical issues.
  • Conduct root cause analysis and implement preventive solutions to avoid recurring issues.
  • Oversee daily monitoring of data integrations across platforms, identifying and resolving integration issues.
  • Coordinate with IT teams to manage system updates, patches, and maintenance tasks.
  • Test and validate all updates before deployment to prevent service disruptions.
  • Assist users with application functionality and provide training as needed.
  • Develop user guides and documentation to support end-users.
  • Stay updated on new developments and best practices in Coupa and related technologies.
  • Proactively recommend and implement improvements to enhance application performance and user experience.

Requirements:

  • Extensive and hands-on experience in Coupa configuration, application support, and maintenance.
  • Strong problem-solving skills with the ability to diagnose and resolve complex technical issues.
  • Excellent communication skills for effective interaction with end-users, technical teams, and vendors.
  • Experience in incident management and root cause analysis within a fast-paced environment.
  • Familiarity with data integration and monitoring tools is a plus.
  • Ability to work independently with strong organizational and multitasking skills.

Preferred Qualifications:

  • Experience with Coupa application integration and working in cross-functional teams.
  • Ability to support USEST time zone.
  • Strong organizational, analytical, and multitasking skills.

Language: English



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