Application Support Specialist

1 month ago


Hyderabad, Telangana, India AT&T Full time

Job Title: Application Support Specialist

Job Summary:

This role requires a technical professional with experience in application support and business operations assurance. The successful candidate will be responsible for ensuring the uptime and availability of supported applications, managing the deployment of application upgrades, and providing technical support to clients and other IT organizations.

Key Responsibilities:

  • Perform application monitoring and response, application problem management/resolution, and application change management and implementation.
  • Manage the deployment of application upgrades in the pre-production and/or test or production environment.
  • Provide technical support to clients and other IT organizations, including on-call 24X7 in the event of an outage.
  • Work closely with COE and Development organizations for any defects, upgrades, or enhancements.
  • Monitor application availability, or end-to-end application performance and metrics, via a standard tool set and take proactive actions as issues arise.

Requirements:

  • Typically requires 3-8 years of experience.
  • Preferred Bachelor's degree in Business, Information Systems, Engineering, Math, or Sciences; Developer nanodegree; or equivalent experience.

Work Environment:

Hyderabad, Andhra Pradesh, India

AT&T is an equal employment opportunity employer and will provide reasonable accommodations for qualified individuals with disabilities.



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