Application Support Specialist
4 weeks ago
Opportunity Overview:
OpenText is seeking a skilled Application Support Specialist to join our Managed Services team. As a key member of our team, you will be responsible for providing technical support for OpenText AppWorks, a leading business process management platform.
Key Responsibilities:
- Provide timely and effective support for AppWorks applications, including troubleshooting and resolving technical issues.
- Collaborate with cross-functional teams to identify and resolve complex technical issues.
- Develop and maintain technical documentation, including knowledge base articles and technical guides.
- Participate in on-call rotations to provide 24/7 support for critical issues.
- Stay up-to-date with the latest AppWorks features and technologies to provide expert-level support.
Requirements:
- Strong technical skills in AppWorks, including configuration, customization, and troubleshooting.
- Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
- Experience with ITIL and ISO 27001 frameworks, with a strong understanding of change management and incident management processes.
- Proficiency in Linux or Windows operating systems, with a strong understanding of database management systems and web technologies.
What We Offer:
OpenText is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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