Senior Application Support Specialist
5 days ago
We are seeking a highly skilled and experienced Senior Application Support Specialist to join our team. As a key member of our support team, you will be responsible for providing initial and higher-level support inquiries across our full suite of Reveal software and technologies.
Key Responsibilities:
- Respond to customer inquiries in a timely manner, utilizing skills and knowledgebase articles to answer questions and solve technical problems.
- Support ticket requests until completely resolved and provide follow-up with clients to assure continued success.
- Attend daily/weekly team status and development meetings to stay informed and aid team members with roadblocks.
- Continuously train and improve protocols to assist users with configuration and settings across Reveal AI/Processing/Review technologies.
- Proactively create client service-related applications in collaboration with internal and external teams.
Requirements:
- Excellent written and oral communication skills.
- Engaging personality with the ability to inspire followership.
- Diverse competency to manage in-office and remote team members.
- Keen sense of attention to detail.
- Experience problem solver with follow-through on tasks.
We are an innovative company that values collaboration and personal growth. If you are ready to join a team that is passionate about making a difference, apply now and let's shape the future together.
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