Senior Application Support Specialist

5 days ago


Hyderabad, Telangana, India Chiselon Technologies Pvt Ltd Full time
Job Title: Senior Application Support SpecialistHiring Overview

We are seeking a highly skilled and experienced Senior Application Support Specialist to join our team. As a key member of our support team, you will be responsible for providing initial and higher-level support inquiries across our full suite of Reveal software and technologies.

Key Responsibilities:

  • Respond to customer inquiries in a timely manner, utilizing skills and knowledgebase articles to answer questions and solve technical problems.
  • Support ticket requests until completely resolved and provide follow-up with clients to assure continued success.
  • Attend daily/weekly team status and development meetings to stay informed and aid team members with roadblocks.
  • Continuously train and improve protocols to assist users with configuration and settings across Reveal AI/Processing/Review technologies.
  • Proactively create client service-related applications in collaboration with internal and external teams.

Requirements:

  • Excellent written and oral communication skills.
  • Engaging personality with the ability to inspire followership.
  • Diverse competency to manage in-office and remote team members.
  • Keen sense of attention to detail.
  • Experience problem solver with follow-through on tasks.

We are an innovative company that values collaboration and personal growth. If you are ready to join a team that is passionate about making a difference, apply now and let's shape the future together.



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