Application Support Specialist
1 month ago
Citrin Cooperman India LLP offers a dynamic work environment that fosters professional growth and collaboration. Our team is comprised of innovative professionals who are dedicated to supporting your career development. We provide competitive compensation and benefits, as well as the flexibility to manage your personal and professional life.
Job Title: Application Support ConsultantWe are seeking an experienced Application Support Consultant to join our Digital Services group within the Advisory Department. As a consultant, you will be responsible for providing technical support and guidance to our internal teams and external clients.
Key Responsibilities:- Interact with ticketing systems and clients to assign, prioritize, troubleshoot, resolve, and update tickets and knowledge base articles.
- Provide end-user support, including setup and resolving hardware issues, managing software updates, and user security and password resets.
- Follow guidelines for triaging and escalating to Tier 2 resources.
- Administer employee onboarding and offboarding procedures for IT applications and systems.
- Provide support for enterprise applications, including Zendesk, Upland PSA, and Microsoft CRM.
- Provide support for Microsoft technologies, focusing on Office 365 and Azure environments.
- Provide Tier 1 support for external clients on Microsoft, NetSuite, and Salesforce platforms.
- Resolve online application and integration issues.
- Produce detailed documentation of processes and resolutions.
- Provide technical training to client administrators and end users.
- Collaborate daily with teammates to provide excellent and quick support.
- Write knowledge base articles, blogs, and other content to contribute to marketing efforts.
- Track and manage open cases to resolution within the ticketing system.
- 2+ years of experience in help desk, enterprise applications support, systems administration, or technical IT support.
- Computer literacy, including advanced Microsoft applications (Excel, Word, PPT).
- Knowledge of enterprise applications (ERP, CRM, ITSM, PSA, etc.), preferably SaaS: NetSuite, Salesforce, Microsoft, and ZenDesk platforms.
- Experience in an end-user support environment preferred.
- Ability to independently manage individual time and tasks.
- Ability to quickly adapt to new requirements and changing situations.
- Ability to resolve support tickets efficiently.
- Heightened sense of urgency and deadline-driven.
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