Application Support Specialist

6 days ago


Hyderabad, Telangana, India Nisum Full time

Job Summary

Nisum is seeking a highly skilled Application Support Specialist to join our team. As a key member of our support team, you will be responsible for providing expert-level support for our cloud-based systems, troubleshooting complex issues, and optimizing system performance.

Key Responsibilities

  • Perform root-cause analysis of complex problems involving multiple parties, networks, hardware, and software related to distributed cloud-based systems.
  • Diagnose, isolate, and debug production issues to quickly resolve customer-facing incidents.
  • Perform proactive analysis and troubleshooting to predict and prevent production incidents.
  • Monitor the progress of submitted builds to Appstore and address any rejections with proper explanations.
  • Diagnose and troubleshoot issues with build failures in CI/CD processes using Jenkins.
  • Analyze data using analytic tools such as Firebase, Crashlytics, and Apple Developer Tools.
  • Optimize app performance by analyzing tools like Xcode Organizer, memory leakages, and battery performance.
  • Provide recommendations and help troubleshoot iOS apps built using Swift, SwiftUI, and backend microservices using Java.
  • Have a strong systems background and be conversant with application development technologies.
  • Understand and apply knowledge of networking protocols, including TCP/IP, HTTP, UDP, and load balancers.
  • Have working knowledge of web-related technologies, including DNS, HTTP, HTTPS, and SSL certificates.
  • Be conversant with APM tools like AppDynamics, Datadog, or Dynatrace.
  • Have experience with log analytics systems like Azure Analytics and Splunk, or OpenSearch.
  • Have experience with monitoring tools like Grafana and Nagios.
  • Have experience with Jenkins-based CI/CD processes for release management.
  • Act as a Level 3 support on a 24/7 on-call rotation and escalate to the engineering team as needed.

Requirements

  • At least 8+ years of experience in production support, with a minimum of 4 years in a technical support role.
  • 4-year degree in Computer Science, Information Systems, or a related field.

What We Offer

  • Competitive salaries and benefits packages.
  • Continuous learning opportunities, including year-round training sessions and skill enhancement certifications.
  • Parental medical insurance.
  • Fun team-building activities, including sports tournaments, hackathons, and cultural celebrations.
  • Free meals and snacks.


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