Senior Application/Production Support Specialist
4 weeks ago
Job Summary:
Sr. Specialist Application/Production Support provides expertise, collaborates with stakeholders, troubleshoots issues, and adheres to company policies and compliance standards, ensuring success and excellence. This role requires strong functional understanding of Financial Planning and Budgeting and Financial consolidation, as well as experience working in production support life-cycle processes for large organizations.
Key Responsibilities:
- Communicate effectively with stakeholders and collaborate with cross-functional teams.
- Provide initial response to alerts, alarms, and trouble tickets; perform morning health checks: take immediate known or documented actions to support and recover applications/jobs; as needed engage the next support level.
- Support multiple EPM Cloud modules by directly interacting with client business and IT team.
- Experience working with complex EPM integrations involving multiple source systems and both direct integrations, EPM Agent based integrations and file-based integrations.
- Manage Linux based EPM environments and autosus based job scheduling.
- Deliver training to users and manage multiple deliverables at the same time.
Requirements:
- At least 3 years' experience in supporting multiple EPM Cloud modules.
- Experience working in production support life-cycle processes for large organizations.
- Hands-on experience with managing Linux based EPM environments and autosus based job scheduling.
- Ability to connect with multiple teams and work in collaborative to resolve support issues.
- Experience in delivering training to users and manage multiple deliverables at the same time.
Additional Information:
Willing to work in Shift Duties, Willingness to learn is especially important as AT&T offers excellent environment to learn Digital Transformation skills such as cloud, DevOps, AI, Full stack etc.
Education Qualification:
B.E in CSE/IT
Certifications:
Azure Certification
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