SRE Production Support Specialist
4 weeks ago
At Unison Consulting Pte Ltd, we are seeking a highly skilled Production Support Specialist to join our team. As an SRE Production Support Specialist, you will be responsible for managing our 24/7 production support team in the Banking domain. This includes closely working with Dev teams, managing major incidents, and coordinating incident management, problem management, and infra teams. Your experience in troubleshooting, resolving, and communicating complex incidents and deep underlying issues will be invaluable to our team. Additionally, you will perform deep-dive analysis for all major incidents, coordinating with all support teams and infra teams to identify root causes in both Application and Infrastructure areas. Your experience in executing continuous service improvement plans, monitoring, process improvement, and automation will also be essential to this role. Furthermore, you will have experience in managing Capacity Monitoring, Server Patching (Production environment), and Bank wide DR, BCP coordination/scheduling. If you have good communication skills and stakeholder management, and can follow the standards of the Bank, we encourage you to apply for this role.
Key Responsibilities:
- Manage 24/7 production support team in Banking domain
- Closely work with Dev teams
- Manage major incidents and coordinate incident management, problem management, and infra teams
- Perform deep-dive analysis for all major incidents
- Experience in executing continuous service improvement plans, monitoring, process improvement, and automation
- Experience in managing Capacity Monitoring, Server Patching (Production environment), and Bank wide DR, BCP coordination/scheduling
- Good communication skills and stakeholder management
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