Technical Support Specialist
6 days ago
Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Virtusa. The ideal candidate will have experience in SRE and production support, with a strong background in technical troubleshooting and problem-solving.
Responsibilities:
- Monitor application health and errors, raising incidents if threshold breaches occur.
- Monitor system metrics and troubleshoot to restore the system.
- Analyze and troubleshoot logs to fix or escalate errors to L3 developers.
- Monitor batches and rerun if needed, troubleshoot logs if fails.
- Update status to stakeholders.
Requirements:
- 5 to 7 years of experience in SRE and production support.
- Banking domain knowledge, basic Java coding, and technical troubleshooting knowledge.
- Experience with Linux/Unix, scripting, and automation.
- Good expertise in monitoring tools (Grafana/Kibana, etc.).
- ITIL knowledge in incident and problem handling.
- Knowledge of Java/J2EE and JBOSS/Heap, Threads.
- Basic knowledge of network fundamentals.
Skills:
- Batch monitoring/processing.
- Re-running, force jobs, sysout capturing, investigating agent unavailable issues, creating job/batch.
Location: Hyderabad, Andhra Pradesh, India.
Job Type: Experienced.
Primary Skills: Business Process Traceability.
Years of Experience: 4.
Travel: No.
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