Technical Support Specialist

6 days ago


Hyderabad, Telangana, India Virtusa Full time

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Virtusa. The ideal candidate will have experience in SRE and production support, with a strong background in technical troubleshooting and problem-solving.

Responsibilities:

  • Monitor application health and errors, raising incidents if threshold breaches occur.
  • Monitor system metrics and troubleshoot to restore the system.
  • Analyze and troubleshoot logs to fix or escalate errors to L3 developers.
  • Monitor batches and rerun if needed, troubleshoot logs if fails.
  • Update status to stakeholders.

Requirements:

  • 5 to 7 years of experience in SRE and production support.
  • Banking domain knowledge, basic Java coding, and technical troubleshooting knowledge.
  • Experience with Linux/Unix, scripting, and automation.
  • Good expertise in monitoring tools (Grafana/Kibana, etc.).
  • ITIL knowledge in incident and problem handling.
  • Knowledge of Java/J2EE and JBOSS/Heap, Threads.
  • Basic knowledge of network fundamentals.

Skills:

  • Batch monitoring/processing.
  • Re-running, force jobs, sysout capturing, investigating agent unavailable issues, creating job/batch.

Location: Hyderabad, Andhra Pradesh, India.

Job Type: Experienced.

Primary Skills: Business Process Traceability.

Years of Experience: 4.

Travel: No.



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