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Product Support Specialist

1 month ago


Hyderabad, Telangana, India IGT Full time
Product Support Specialist

IGT is seeking a Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for ensuring that tickets, player emails, and player chats are handled within Service Level Agreements (SLAs). You will also be responsible for providing customers with product and service information via email and live chat, as well as identifying and escalating priority issues.

Responsibilities
  • Ensure Tickets, Player Emails and Player Chats are handled within SLA's
  • Provide customers with product and service information via email and live chat
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up on tickets
  • Document information according to standard operating procedures
Qualifications

Education and Experience

  • Bachelor's degree or equivalent (Btech Preferred)
  • Proficient in MS office
  • English language proficiency- Expert Level
  • Knowledge of customer service principles and practices
  • Some experience in a customer service environment
Keys to Success


• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership