Product Support Specialist II

8 hours ago


Hyderabad, Telangana, India RealPage, Inc. Full time

About the Role

RealPage, Inc. is seeking a skilled Product Support Specialist II to join our team. As a key member of our support organization, you will provide exceptional customer service and technical assistance to our clients via chat, phone, and email interactions.

Responsibilities

  • Deliver customer-centric care and technical support for RealPage software products
  • Troubleshoot issues and answer technical questions regarding our solutions
  • Guide customers through advanced product interactions and provide personalized account experiences
  • Document customer interactions and escalate issues as necessary
  • Establish relationships and trust with customers during interactions
  • Provide basic training to customers on product usage

Requirements

  • Strong customer service, technical knowledge, and software skills
  • Strong verbal, written, and interpersonal communication skills
  • Experience with MS Office applications and basic SQL
  • Ability to work a flexible schedule and adapt to change


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