Product Support Specialist II
8 hours ago
About the Role
RealPage, Inc. is seeking a skilled Product Support Specialist II to join our team. As a key member of our support organization, you will provide exceptional customer service and technical assistance to our clients via chat, phone, and email interactions.
Responsibilities
- Deliver customer-centric care and technical support for RealPage software products
- Troubleshoot issues and answer technical questions regarding our solutions
- Guide customers through advanced product interactions and provide personalized account experiences
- Document customer interactions and escalate issues as necessary
- Establish relationships and trust with customers during interactions
- Provide basic training to customers on product usage
Requirements
- Strong customer service, technical knowledge, and software skills
- Strong verbal, written, and interpersonal communication skills
- Experience with MS Office applications and basic SQL
- Ability to work a flexible schedule and adapt to change
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